Hey there! At Timecored, we’re not just another faceless online store—we’re real people who genuinely care about your experience. Ever emailed us and got a reply signed by our founder? That’s no accident. We believe in keeping things personal, even as we grow.
Honestly, some of our best product ideas have come from late-night customer emails. So if you’ve got thoughts, questions, or just want to chat about that perfect watch you’ve been eyeing, don’t hesitate to reach out.
Remember when Sarah from Portland suggested we carry leather watch straps? We didn’t just thank her—we made it happen within weeks. That’s how seriously we take your input. Whether it’s feedback, a special request, or even a complaint (we’ll make it right!), here’s how to connect:
Prefer filling out forms? I get it—sometimes you just want to shoot us a quick message without opening your email. Our contact form takes 30 seconds tops, and you’ll hear back just as fast as if you’d emailed directly.
Pro tip: If you’re asking about order status, include your order number. But if you don’t have it handy, no worries! We can track it down by your name or email too.
Here’s the thing—we could write some corporate-sounding guarantee about "customer commitment." Instead, I’ll tell you what actually happens: Every morning, our team huddles to review customer messages. Not just to respond, but to spot trends. When three people mention wanting rose gold accessories? You’ll see them in our next collection.
So go ahead, hit us with your best shot. Questions about sizing? Need gift recommendations? Found a better price elsewhere? Let’s talk. Because at the end of the day, we’re not just selling watches—we’re building relationships that last.
P.S. If you catch a typo in our reply, keep it to yourself—that’s probably me typing too fast between sips of coffee!
